Auto Dialer Software Gives Added Power to Small Businesses Reaching Out to Customers and Clients

There is an abundance of reasons your organization might want to call lists of people—whether for service calls on accounts to make sure customer relations are in good standing, reaching out to members when it is time for them to renew, notifying clients of an important change, or to meet an important fund-raising goal.

Between email and the Internet, the number of opportunities an organization has to put themselves in touch with their customer base has increased over the years, and businesses and groups are learning the best ways to take advantage. Developments in these fields have become an important component to Customer Relationship Management, and in some cases have come to overshadow some of the more traditional channels of communication like the telephone. Yet the value in person-to-person contact is still important, and technological progressions in phone system management are helping to keep phone calls an economical option for staying in contact with customers.

The new Axon Agent auto dialer is an add-on feature for our virtual PBX that makes it easier for everyone from call centers to charities to reach out to their customers, members or constituents. No matter the reason your organization has for placing calls, the longer the list of contacts gets the harder it is to manage the process. That is where an automated dialing system can really come in handy.

One of the wonderful things about NCH's virtual PBX, Axon, is that it is Windows based software, making it easy and accessible to small businesses that don't have the luxury of a full time IT staff to help configure and manage a more complex Linux phone system. The new auto dialer agent gives these smaller organizations another useful and powerful feature, making it easy and efficient to place phone calls to a list of people and to compete with their larger counterparts.

With the Axon Virtual PBX you can log-on to the weblet to set up not only lines and extensions for your phone system, but also to set up calling agents and outbound calling campaigns containing your list of contacts and a script for the agents to use when placing the phone calls. Agents can then log-in using Axon Agent and join a calling campaign. Axon does all the work of managing the campaign list and dialing for the agents, making sure that no duplicate calls are made and ensuring an efficient calling process.

Axon is just one of the telephony software applications offered by NCH, allowing any business to customize a solution for their unique needs. For another example, see automated outbound calling software for additional calling options that don't require operators to handle individual phone calls.