In the most recent version of IVM interactive voice response software, v5.03 added a new speech recognition feature that allows the automated system to accept speech commands in addition to key presses as responses. This gives callers added flexibility when navigating an IVR system.
IVM is a powerful interactive phone system perfect for a variety of tasks from setting up an information hotline to a voicemail system or automated attendant. We hope that users will find this new option a convenient feature in designing useful and user-friendly call flow patterns for their interactive telephone systems.
Read more about best practices in designing an interactive voice response system.
Thursday, June 17, 2010
automated calls
business
interactive voice response
IVM
ivr
phone software
phone system
robocalls
small business
software
speech engine
speech recognition
telephony
update
voicemail software
Great Ideas
ReplyDeleteBuySellAsk