NCH is More Helpful than Ever

A big change is going on behind the scenes here at NCH. Our printed manuals have a new look, and will be delivered faster than ever before.

Help documentation for any NCH application is always available through the program by pressing F1, or by locating it through the Help menu. But occasionally, it’s just easier to see it in a book in front of you. Physical manuals and product CDs can be ordered at the time of your software purchase, or through technical support CD and Manual Ordering for anyone who wants to have that hard copy on hand for reference.

Previously, we filled these orders manually out of our Australia office. To help us manage and automate this process we enlisted the help of the on-demand printer Gung-Ho. So now, if you order a manual and CD, you’ll receive a snazzy little booklet with all the help you need to run your application.

We hope you like the new manuals, and find them as helpful as ever!

NCH Tech Support Now as Quick & Easy as a Drive-thru

The NCH Software Technical Support main page recently underwent some renovations. Menu items are simple, getting answers you need as speedy as fast food.

The new design is setup like a wizard. We ask you question to help you get to the right place and right answers. We hope this new streamlined system will help eliminate common confusion and make it easier for our customers to find answers to their questions.

The first thing we ask is what kind of help you need. Do you have a technical question, or are you having registering your software. You select the option that best fits what you are looking for and hit next. I you had a technical question then you can select the product you want help on from a drop-down menu choosing to look the more generic FAQs, delve into the more technical questions, or go to the user forum for a product to talk to other NCH customers.

So the next time you have a question about one of our software applications, visit www.nch.com.au/support and let us know what you think of the new path to customer support. If you have ideas to make things even easier to navigate or other comments on the new look let us know so we can continue to make things easier.