8 Most Useful Canned Response Email Templates for Business

How to Send Business Emails Faster and More Efficiently With Canned Responses in Gmail, Outlook, or Thunderbird Using Text Expander Software

Prewritten, aka, canned responses have become one of the most important software tools available for any business professional, whether you are working in sales, customer support, or management.

With the sheer number of daily emails that come in for any successful modern business, there are common situations that can be handled with a well-written email template. Below are a few common ones for business use.

Example Business Email Templates:

Greeting/Inquiry

A polite but professional email opens the doors and sets the tone for future correspondence.

Hello [Recipient],

My name is [Name] emailing you on behalf of [Company] -

We are interested in your [Product/Service], and would like to know more about availability, pricing, and any bulk discounts you may offer.

Looking forward to your response.

Sincerely,
[Name/Email Signature]

Message Received, Will Respond Soon

Sometimes you are so overloaded with messages and tasks to handle that you might have to politely ask the other party to wait for a proper response. Instead of just leaving it off for later, acknowledging that you have received a response and telling them that you will respond will buy you time to formulate a proper email when you have time.

Hello!

Wanted to let you know that I have received your email and that I will respond shortly. Please forgive the delay, and know that a proper response is on the way.

Thank you!
[Name/Email Signature]

Invoice/Payment

A well-written invoice email may help get you your hard-earned payment on time with less hassle.

Dear [Client],

We are contacting you in regard to a new invoice [Invoice #] that has been created on your account on [Date Created]. You may find the invoice attached. Please pay the balance of [Amount] by [Date Due].

You can pay by mailing a check to:
[Company Name/Address]
or using our online payment option below
[Link to Payment Portal]

We look forward to conducting future business with you.

Sincerely,
[Name/Email Signature]

Bug/Order Error

Sometimes you or your business makes a mistake. No need to fret; acknowledging the error and making a commitment to fixing it reduces frustration and might prevent a bad review!

Hello [Recipient],

We have just reviewed your email. We're so sorry about the [Issue]!

I'm going to investigate what's going on and get back to you, and we'll make sure this gets fixed ASAP.

In the meantime, let me know if there's anything I can do to make sure you have a great experience with us and not let this hamper our relationship in the future.

Sincerely,
[Name/Email Signature]

Refund

Not every issue gets resolved successfully, and when that is the case, a refund is usually in order. Taking the time to write them a short letter alongside the refund just might convince them to come back at a later date.

[Recipient],

We have received and processed your request for a refund.

I'm sorry we didn't live up to your expectations and have completely refunded your charge. It will show up as a credit in your bank statement within the next business day or so.

Let me know if I can assist you further, and we hope to regain your business at a future date.

Thank you,
[Name/Email Signature]

Cancel Service/Ask for Refund

When a service you have paid for doesn't quite live up to your needs, it's time to request a cancellation and possibly a refund.

Hello,

I am contacting you in regards to account [Account Info].

Unfortunately, I am no longer in need of your service, and I want to cancel ASAP. Please let me know when it has been canceled alongside any billing notices associated with the account.

Thank you for your assistance,
[Name/Email Signature]

Reschedule/Cancel Appointment

Life and emergencies often get in the way of business, and when it does, it's polite to notify the other party as early as possible and offer them the ability to reschedule.

[Client],

I'm very sorry - something has come up, and am going to need to reschedule our appointment.

Let me know your availability. I will try to accommodate your schedule.

Again, sorry for the change of plans.
[Name/Email Signature]

Do Not Contact/Unsubscribe

When spammers or unsolicited emails find you, a hard stance is often needed to stop them from pestering you.

Hello,

I have tried to unsubscribe from your email list on multiple occasions with no success.

Please manually remove me from this list ASAP. Remove me from any corresponding lists as well.

I will start marking as spam any emails received from you from here on out.

(Optional) If this continues, I will have no choice but to report you to my Email provider as well as the FCC.

Thank you.

[Name/Email Signature]

Save 100's of Hours by Combining Email Templates With Text Expander Software 

Now that you have the email templates to use, save even more time by binding them to text shortcuts using FastFox Shorthand Text Expander. FastFox allows users to make keyboard shortcuts trigger full paragraphs, email signatures, and images to optimize your email response times!

To learn how to use FastFox for efficient business email management, read the following: How to Use Email Shortcuts for Your Business

Click on the link to download or purchase:

FastFox Shorthand Text Expander by NCH