Home Business: Phone System Enhancements

Software for Getting Your Home Office Running (Part 4 of 5)

You’re home office is coming along very well. You have your accounting system and VoIP phone number. Now it's time to think about the additional features you might need to complete your phone system and give your business a professional sound. For example, you can add a voicemail system to answer calls for you, or maybe an on-hold message player for that added level of credibility if you need to put someone on hold while you look something up or take another call.

Those extra audio queues really can help you sound like a larger more professional organization right out of the gate. When callers are on hold, even for just 30 seconds, it is a perfect opportunity to make an impression, create interest, and strengthen your brand image. Every entrepreneur can appreciate the importance of building their brand and strengthening business relationships. IMS telephone on hold software lets you easily play those custom messages to anyone who is put on hold.

There’s only one piece of software you need to put it all together. IVM Voicemail Software can be used to create a custom answering solution, and will work with your standard telephone lines, VoIP services, or both. You can use IVM to play a menu to callers, redirect incoming calls outside of office hours, or as an answer machine. Recorded messages can be played at any time, forwarded to an email address, or accessed remotely. Even if you are on the road you can still easily access your messages, making it easier to stay in touch with all your business contacts.

IVM not only handles voicemail but can also be used as a more sophisticated automated attendant and interactive voice response system (IVR). This means it will easily grow with your small business by providing an answering machine today, and help you direct and transfer calls through a larger PBX phone system when you have several employees tomorrow.