Thursday, October 22, 2009

Radio World User Report on BroadWave Audio Streaming Software

BroadWave Makes Streaming So Easy,
It Helped Keep Radio Show Alive After Station Was Sold


broadwave internet radio streaming audio server softwareRadio World just published a User Review of BroadWave Streaming Audio Server in their buyers guide for Internet and Streaming Services for Radio. The Review, written by NCH Software customer Gene Mitchell, highlights how BroadWave was able to help keep the "Computer Corner" radio show alive after the station it was originally aired on was sold.

"I have to say that the BroadWave Streaming Server was the simplest software to install, the easiest to use, the easiest to modify and provided the best experience."

-Gene Mitchell, Host "Computer Corner"

Read the whole story BroadWave Makes Streaming Easy: Pennsylvania Engineer/Host Gets Creative When Station Is Sold in the October 21, 2009 issue of RadioWorld Magazine. You can also Check out Gene's Computer Corner on Fifth Dimension Radio Network.

Learn more about BroadWave Streaming Audio Software and how you can use this audio streaming software to broadcast your own internet radio station or podcasts.

Wednesday, October 21, 2009

NCH Tech Support Now as Quick & Easy as a Drive-thru

The NCH Software Technical Support main page recently underwent some renovations. Menu items are simple, getting answers you need as speedy as fast food.

NCH Software Customer SupportThe new design is setup like a wizard. We ask you question to help you get to the right place and right answers. We hope this new streamlined system will help eliminate common confusion and make it easier for our customers to find answers to their questions.

The first thing we ask is what kind of help you need. Do you have a technical question, or are you having registering your software. You select the option that best fits what you are looking for and hit next. I you had a technical question then you can select the product you want help on from a drop-down menu choosing to look the more generic FAQs, delve into the more technical questions, or go to the user forum for a product to talk to other NCH customers.

So the next time you have a question about one of our software applications, visit www.nch.com.au/support and let us know what you think of the new path to customer support. If you have ideas to make things even easier to navigate or other comments on the new look let us know so we can continue to make things easier.

Wednesday, October 7, 2009

Auto Dial feature for Axon Virtual PBX in development

auto dualer Axon virtual windows PBX is one of the keystone products of our telephony suite. The fact that Axon runs on a windows pc makes it much easier for small businesses to setup up a complete phone management system themselves, even without a dedicated IT person on staff.

A PBX is an important piece of a phone management for business or call centers, allowing you to create extensions for individuals, have internal dialing and other features like hold, transfer and voicemail, and soon we will be adding a new power dialing feature to Axon that will be another valuable addition for call centers and other small businesses that need to manage making outbound calls to a list of customers or potential clients.

Our development team has been working on adding an automatic dialer feature, similar to what you may think of as a predictive dialing system. This new power dialer will allow users in a call center type environment to share a list of contacts in a campaign by a list of agents (eg. sales staff or customer service personnel). When an agent is ready to make their next call, at the press of a button the auto dialer will automatically grab the next uncompleted person from the list and dial the number for them, which can save time.

This new feature will be similar to Express Dial which integrates with the Express Talk softphone for a single user, but by allowing multiple people to work off a campaign it helps expand the capabilities to better suit a small businesses or call center.

Monday, October 5, 2009

Across the Digital Divide

A police department gains efficiency with digital recording and transcription software.

It is always great to see some of the ways our software is helping people. This month Speech Tech Magazine featured a story about the Rancho Cucamonga Police Department, who are using two of our popular products Express Dictate digital dictation software and our free Express Scribe transcription audio playback software to help them step into the digital age and clean up their transcription process making it more efficient. At Rancho Cucamonga PD officers dictate their reports to be transcribed by support staff.

"We were looking for something easy to use that performs reliably. NCH so far has measured up to our expectations."

-Detective Steve Wolff

Read the whole story, Across the Digital Divide in the October 2009 issue of Speech Technology.

Also be sure to take a look at our complete range of dictation software applications if you are looking for a dictation solution for yourself or your business.
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